Shipping policy

Shipping Policy

At Jeweled Petals, we are committed to ensuring a smooth and timely delivery experience. Our products are shipped with the assistance of third-party delivery partners.

1. Shipping & Delivery Timeline

• Orders are generally shipped within 3 working days from the order date. However, unforeseen circumstances may cause delays.

• If your order is delayed beyond a week of the estimated delivery time, we will coordinate with our shipping partner and provide you with the latest updates.

2. Handling Damaged or Tampered Packages

• If you receive a package that appears damaged, opened, soiled, or tampered with, do not accept it.

• We recommend taking a clear picture of the package and reporting it to  immediately.

3. Reporting Missing or Defective Items

• A Package Opening Video is mandatory to report missing or defective items.

• If the required video proof is not provided, the request may be rejected. Therefore, we strongly encourage customers to record a package opening video upon receiving their order.

4. Responsibility & Resolution

• While we take utmost care in packaging and shipping our products correctly, errors may occasionally occur during transit.

• If you experience any issues with the delivery, we will coordinate with the third-party courier service to resolve the matter upon receiving a complaint from your side.

• However, please note that Jeweled Petals is not liable for any mishandling, errors, or negligence caused by third-party delivery agents.

For further assistance, please contact us